Emirates is a state-owned flag carrier airline based in Garhoud, Dubai, United Arab Emirates. The airline is a subsidiary of The Emirate Group. It is the largest airline in the Middle East, operating over 3,600 flights per week from its hub at Terminal 3 of Dubai International Airport, to more than 150 cities in 80 countries across six continents through its fleet of almost 300 aircraft.
Emirates has diversified into related industries and sectors, including airport services, engineering, catering, and tour operator operations. At the end of the fiscal year on 31 March 2020, the company employed a total of 59,519 staff of which 21,789 were cabin crew, 4,313 were flight deck crew, 3,316 were in engineering, 12,627 were listed as other, 5,376 employees were at overseas stations and 12,098 were at subsidiary companies. Emirates’ parent company, The Emirate Group, employed a total of 105,730 employees.
Emirates provides its employees with benefits such as comprehensive health plans and paid maternity and sick leave. Another strategy employed by Emirates is to use profit sharing and merit pay as part of its competency based approach to performance management.
Roles of Cabin Crew
Working as a flight attendant for a major airline provides plenty of contact with people as well as opportunities to travel. The air cabin crew of a commercial airline share responsibility for the safety and comfort of its passengers. Duties include:
- greeting passengers as they board and exit the plane
- showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled
- serving meals and refreshments
- checking the condition and provision of emergency equipment and information for passengers
- demonstrating emergency equipment and safety procedures
- administering first aid
- dealing with emergencies
- supplying passengers with newspapers, magazines and in-flight entertainment
- selling duty-free commercial goods and pursuing sales targets
- producing written flight reports after completing a journey.
Key skills for air Cabin crew
- Good communication skills
- Excellent interpersonal skills
- The ability to remain calm in emergencies or when dealing with difficult passengers
- Diplomacy and tact
- Good colour vision and hearing
- Caring and understanding
- Proffesional & responsible
Qualifications and training required
A degree is not usually required to work as airline cabin crew. However, a degree in travel, tourism, hospitality management, leisure or languages may be helpful. Personal qualities, appearance and good health and fitness are normally more important than academic qualifications, although many airlines do ask for at least five GCSEs (including English and mathematics) at grade C or above. There are also some vocational qualifications (NVQs and BTECs) available that are suitable for cabin crew.
Benefits of working as Cabin crew
Being based in Dubai, Emirates offers its Cabin Crew an international lifestyle, an attractive tax-free salary, free quality accommodation and the opportunity to work with an award-winning multicultural team. Salaries for Cabin Crew are competitive and packages of attractive travel benefits and excellent professional development opportunities are available.