Customer Service Agent Job @ Canadian North Airline

Canadian North is a wholly Inuit-owned airline headquartered in Kanata, Ontario, Canada. It operates scheduled passenger services to communities in the Northwest Territories, Nunavik and Nunavut. Southern gateways include Edmonton, Montreal and Ottawa. The company slogan is Fly the Arctic.

JOB TITLE –  Customer Service Agent

POSITIONS AVAILABLE – 1

COMPANY – Canadian North

JOB SCHEDULE –  Temporary / Full Time

JOB CLOSING DATE – 4th of  March, 2020

JOB DESCRIBTION 

Interested candidates should be able to perform the following duties and responsibilities:

  • Process passengers and baggage
  • Make reservations and compute fares
  • Disseminate information
  • Assist passengers with mobility and special needs
  • Issue tickets and process sales reports for deposit
  • Assemble, control and transmit reservations and passenger data
  • Administer Interline and employee travel both business and pleasure
  • Maintain records as required
  • Process claims for damaged or missing baggage
  • Record flight arrival and departure times
  • Conduct radio communications with the aircraft
  • Other duties as assigned.
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JOB REQUIREMENTS 
  • High school diploma or equivalent related experience
  • 1 year of customer service experience
  • Possess a working knowledge of Sabre System
  • Bilingual in English/French or English/Inuktitut considered an asset
  • Possess a knowledge of passenger check-in and baggage handling
  • Must be familiar with all aspects paperwork/documentation for all passenger service functions
  • Must possess strong communication, and interpersonal skills
  • Proven customer service skills
  • Works well in team environment
  • Experience in handling passengers with mobility needs
  • Must be adept at handling multiple tasks, and prioritizing duties
  • Willing to assist in all areas of passenger services
  • Willing to work irregular hours of operation and shift work
  • Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
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Click here to apply on company website

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